now shipping worldwide with low flat rate shipping rates!
guavakids offers first class, standard shipping on all orders from guavakids.com. as of jan 24, 2013, the us postal service increased their shipping rates. see table below for our new rates, estimated delivery dates and caveats.
US orders - $3 flat rate shipping within the U.S. and yes, that includes Hawai'i and Alaska. estimated delivery times 3-5 days and 7-9 days for Alaska and Hawai'i. delivery confirmation information is available and can be provided upon request.
Canada orders - $7 flat rate shipping. estimated delivery times 6-10 days. sorry, no delivery confirmation is available.
Australia, Germany, Ireland, Japan, New Zealand, Singapore, South Africa & UK orders - $9 flat rate shipping. estimated delivery times 6-10 days. sorry, no delivery confirmation is available.
don't see your country listed?
email us at firstname.lastname@example.org and tell us where you want your order shipped and we can help you complete your order directly. thanks!
your satisfaction is very important to us, we offer a 30-day guarantee on all guavakids.com orders.
to return a product to guavakids, follow the simple process below:
- forward your order confirmation email, along with reason for return, to email@example.com.
- send your return along with original order confirmation to:
guavakids returns 14845 SW Murray Scholls Dr, Suite 110-340 Beaverton, OR 97007
- refunds will be credited to the credit card used for original order within 30 days.
- returns should be properly packaged and sent at the customer's expense (unless item was damaged or defective) to the address above.
- shipping costs will not be credited or refunded. guavakids will not be held responsible for returned items lost in transit. we highly recommend returns be sent via a traced and insured shipping method.
- guavakids has instituted policies and practices intended to ensure that your personal information is handled in a secure manner that respects and protects your privacy.
- guavakids collects data that you provide to us through www.guavakids.com, by phone, mail, e-mail and fax interactions or any other means of communication with us. this includes information such as your name, mailing address, e-mail address, phone number, any personal information you choose to provide and transaction details.
- guavakids occasionally obtains information for guavakids customers who provide information to other websites or to retailers who sell guavakids products. guavakids may also obtain publicly accessible customer demographics.
- guavakids uses this information to enhance and personalize your shopping experience, and to communicate with you for marketing and promotional purposes via postal pieces, phone messages, or emails. you may indicate your contact preferences regarding promotional communications either to us online or to our customer service representatives. however, we do not control and are not responsible for information collected and used by independent retailers who sell guavakids products.
- all personal information input and transmitted by you to our website when you place an order is protected by an encryption using Secure Socket Layer Technology ("SSL"). SSL encrypts your order and personal information before it is transmitted to us to avoid the decoding of your information by anyone other than guavakids.
- guavakids does not sell, rent or trade with third parties any personal information you provide to us, nor do we share such information with third parties except for the express purpose of assisting us in fulfilling your orders and customer service inquiries, updating your customer information record in our database, deploying our promotional offers to you, or fulfilling your request to unsubscribe from our email. we do not authorize those third parties to make any other use of your information.
- guavakids honors every request to unsubscribe from receipt of emails as quickly as we can after receiving the request, not only for promotional emails that guavakids sends, but also for emails about guavakids that we permit other companies to send to their own list of subscribers. as such, in compliance with the CAN-SPAM Act of 2003, guavakids will provide to such companies the email address of anyone who has submitted to guavakids an unsubscribe request, provided such company agrees not to disclose or use such email address for any other purpose than honoring your request to not receive guavakids promotional emails.
- guavakids reserves the right to use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity.
- in keeping with the Children's Online Privacy Protection Act, guavakids will never knowingly request personally identifiable information from any person under the age of 13, without first seeking prior verifiable parental consent. if we become aware that a user of our website is under the age of 13 and has provided an online registration without prior verifiable parental consent, we will remove that child's personal information from our files.